Returns & Exchanges

At Bob, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, you can return or exchange eligible products within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the beauty items you wish to send back.

2

Pack Your Products

Carefully place the unused or gently used items in their original packaging to ensure they are protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or exchange to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing